Shipping and Returns

Shipping Costs

Shipping to the UK is £3.95 spend £30.00 or over and it is FREE on any size order.
Shipping to Ireland and Europe is £3.99 per item.
Shipping to the USA and the Rest of The World is £7.99  FREE Shipping on orders £100.00 or over.

Delivery times are as follows:

UK Royal Mail Tracked: 2-5 Days.
Rep Ireland and EU Delivery: 5-10 Days.
USA and Worldwide Delivery: 10-15 Days.

Discreet Billing and Packaging

Your privacy is very important to us. Our delivery Service is 100% discreet. All orders are dispatched in plain boxes or envelopes for smaller items. Our packaging is tuff and great quality. The name adultshopit will not be shown anywhere on the outer packaging. No reference to the items contained in the parcel will be found anywhere on the outer packaging, you will receive a totally plain box so you can shop in confidence. Your credit or debit card statement will only show the name shopit

At Adultshopit we run an easy and fair Returns Policy.

Cancellations

Adultshopit.co.uk  hopes you love your purchase however if you wish to return your order you can do.

The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchases.

adultshopit.co.uk work on a same day despatch system so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.

Adultshopit Returns and Exchange Policy

You may exchange unused and unopened products within 30 days for alternative items.

You have the option to exchange products for any reasons for up to 30 days after purchase as long as your products are unused, unworn and unopened.

If you have ordered something in error, or decide that you don’t want it, you may return it to us at your expense for a replacement within 30 days.

For hygiene reasons AdultShopit will under no circumstances accept returns of adult toys, bondage gear, creams, lubricants, massage oils or condoms if they have been opened and or used.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.

Returning Lingerie, Harnesses and other Clothing to AdultShopit

 

We give correct size indications in our ads but should one of our lingerie items not fit you then you can return it for a refund or you can exchange it for an alternative product.

Refunds can only be given if you return the unused and unlaundered item to us within 30 days. You can exchange the item for an alternative product within 30 days.

You must keep all tags, labels and original packing intact. If they are broken or removed, we cannot accept the returned item. In this case we will return the item to you at your own cost.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.

Returning a defective or faulty item to AdultShopit

We at Adultshopit.co.uk offer a 12 month replacement or a full refund on all faulty products. Please report any faulty product to us as soon as possible so that we can help you with either a refund or replacement product.

If the product is defective, please give an exact description of the fault and return it in its original box with all manuals, tags, batteries and accessories for a full refund or replacement. All returned products are tested and will be sent back to you if they are working.

Please thoroughly clean all returned defective products and wrap them securely in a plastic bag, in the original product box and pack them safely.

We advice you to use a standard tracked delivery service when returning any products to us so that you have proof of delivery if it happens to get lost in the post.

We will reimburse your full shipping costs if the item is found to have a manufacturers fault.

How long will it take until I get my money back?

 

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker – within seven days of us receiving your returned product or us arranging to collect it from you. Remember, refunds can only be given on items which are returned to us with 30 days of your purchase unless they are faulty.

Instructions on how to return goods to AdultShopit

 

Before you return the goods to AdultShopit you must inform us by either emailing sales@adultshopit.co.uk or by giving us a call on 07854 359 842 and we will be happy to issue you with a returns number and a returns address. Please note the address on our contact page is not for returns.

Once you have done this please enclose a note giving the reason for the return, including the product code and returns number and wrap the package securely. You should also include a copy of the original delivery note in the package. This allows us to process your request for a refund or an exchange much faster. Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and to take reasonable care of them.

There is no need to return your item by Special Delivery, but you are advised to obtain a certificate of posting (for proof). If the item is lost and you can not prove that you sent it we will not be able to offer you an exchange or refund.

This returns policy does not affect your statutory rights.

If you have any further questions regarding our returns policy, please read our Terms and Conditions or communicate with us via telephone or email. We will be happy to answer any of your questions.

Thank you for shopping with us, we try our very best to keep our customers happy.

Adultshopit.co.uk